Question 1

What if I have a morning shift the next day and need to book my child in for Before School Care?

Accepted Answer

Our before-school care bookings close at 12 am so that parents can add in last-minute bookings if needed.

Question 2

What is the ratio of staff to children?

Accepted Answer

We care about kids’ safety and so to ensure kids receive the appropriate amount of attention, we have a ratio of 1 staff member:10 children

Question 3

Are staff trained to handle a variety of situations?

Accepted Answer

Yes, all our staff are trained in child health and safety, including child protection training and first aid certification.

Question 4

What if I have to make a booking on the day?

Accepted Answer

In the case that a parent needs to make an on-the-day booking, there is an extra charge of $1. They can text us at 027 783 1826 to make an on-the-day booking.

Question 5

If I’ve already booked and paid for a session but cancelled my booking, will I be charged?

Accepted Answer

We require a 2-day notice for cancellations to be processed at no charge for the Holiday Programme.

Question 6

What is the ratio of staff to children during trips off-site?

Accepted Answer

Due to the increased risk of off-site activities, we have a ratio of 1:8. This may vary based on the activity and risk.

Question 7

If there is no Kowhai Kids Club at my child’s school, can they attend a Kowhai Kids Club Holiday Programme?

Accepted Answer

Yes, we welcome children from any school at our sites!

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